FAQ

[vc_row row_height_percent="0" override_padding="yes" h_padding="2" top_padding="3" bottom_padding="3" overlay_alpha="100" gutter_size="100" column_width_percent="100" shift_y="0" z_index="0" style="inherited"][vc_column column_width_percent="100" overlay_alpha="50" gutter_size="3" medium_width="0" shift_x="0" shift_y="0" zoom_width="0" zoom_height="0" width="1/1"][vc_accordion][vc_accordion_tab title="I forgot my ID & Password to log in to the online ordering site, how can I retrieve it? " tab_id="80da7535-0bb4-8" slug="forgot-id-password"][vc_column_text]For your security you need to contact us at 608-310-4300 or toll free at 866-GET-EZOP. You can also contact us online to get your credentials. We realize that many businesses have people who share login information. For security purposes, we don’t enable passwords to be emailed. (Note: The sharing of log in information on any website for your business is an unsound and pervious security practice. We encourage all employees at any business who need to log in to a website be assigned their own user ID and password and that it be kept confidential and secure.)[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="I need to change the name or address of my business, my phone number, or add another user to log in to my account. Where do I go to find this? " tab_id="8b459509-b8ad-7" slug="change-name-address"][vc_column_text]For your security, you need to contact us at 608-310-4300 or toll free at 866-GET-EZOP. You can also request a change to your business profile by clicking here. We realize it’s common for many retail stores to allow this information to be changed, but identity theft is rampant. For the security of your business, we don’t enable the structure of your business profile to be open for anyone except authorized EZ Office Products personnel.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="How do I get a copy of my invoice?" tab_id="5fa7fb11-e417-7" slug="invoice-copy"][vc_column_text]That’s easy! Simply log into your account and print (or save to your computer) any invoice you want! Once in your account, navigate to your previous orders, click on the link for your order number and that will display your invoice. If you do not see orders displayed on your home page, contact us and we’ll turn this important feature on for you.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="Where do I send my payment?" tab_id="2f7ca0cd-720a-6" slug="payment-address"][vc_column_text]2838 Progress Rd.
Madison, WI 53716-3338[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="I need a refill for my pen/pencil, how can I find the right one?" tab_id="2f7ca0cd-720a-6" slug="pen-pencil-refill"][vc_column_text]We’ve developed a comprehensive guide that will show exactly what refill you need to order for your pen or mechanical pencil, you can even look it up by brand! Access our  Pen/Pencil Refill Guide  or browse by brand by going to  Guides & Demos > Refills for Pens, Pencils & More.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title="How do I open/setup an account for my business?" tab_id="1527111108894-5-7" slug="setup-account"][vc_column_text]Call us at 608-310-4300 (toll free at 866-GET-EZOP) or contact us online and we will set you up with custom contract pricing and provide you access to our online ordering system. Payment terms are by check (Net 15/end of month) or by major credit card. With EZOP…You Got It![/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][/vc_row]