Blog

5 Customer Service Skills When the Customer Isn’t Always Right

Handle these sticky situations with the help of good customer service skills.
The cliché sales catchphrase “the customer is always right” doesn’t always hold true. Sometimes, you may find yourself in a difficult situation where you need to acknowledge that the customer is not right in order to provide a great customer service experience. Learn how to handle sticky situations with ease through the help of these good customer service skills from our team’s toolbox.

 
Read More


6 Tips to Save Money on Office Supplies

Discover these tips to save money on office supplies in the workplace.
Many businesses forget to budget for the everyday necessities of the workplace, like office supplies. Things like paper, toner, and break room essentials are an essential part of the workday and can become costly if you’re not careful. These tips to save money on office supplies can help you stay on budget and maximize productivity in the office.

 
Read More


6 Ways to Build Trust with Your Customers

Learn how to build trust with your customers with these customer relationship management tips.
Earning trust from your customers can deliver considerable benefits to your company – from word-of-mouth referrals and social recommendations to more frequent and substantial purchases. However, according to the 2018 Salesforce “Customer Trust Trends” report, 54% of customers believe that companies don’t have their best interests in mind. This lack of trust is a serious problem that companies of all sizes need to address. Here are a few simple ways you can begin to build trust with your customers.

 
Read More


6 Tips for Adopting a Business Sustainability Program

Learn how to increase sustainability in the office with these simple tips for a business sustainability program.
Looking for tips to help you adopt a business sustainability program? Increase sustainability in the office with these simple steps.

 
Read More


How to Streamline Office Supply Expenses

One way to manage office supply expenses is to get automated.
Are your office supply expenses getting out of control? While pens, toner, and copy paper serve a critical role in the workplace, supplies like these can also lead to overspending and waste. If you want to streamline your office supply expenses to help save time and money, consider these practical ways to manage your purchases – without the stress.

 
Read More


20 Organizations that Need Your Charitable Contributions

Image credit: Big Brothers Big Sisters of Dane County
As a socially responsible company, it’s our honor – and duty – to support organizations that help our community thrive. Over the past nine years, we’ve contributed gifts-in-kind, time, talent, and over $100,000 in cash to organizations and charities that serve Dane County and beyond. Why do we do it? Not only does corporate giving help make the Madison area a better place to live and work, but it can also be an enriching experience and increase employee satisfaction.

 
Read More